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Meet Michael Bechinie at the UXPA 2014 in London

When: Monday, July 21, 2014 –Thursday, July 24, 2014
Where: Park Plaza Westminster Bridge, London
Speaker: Michael Bechinie USECON

UXPA 2014 in London

The User Experience Professionals Association (UXPA) takes place in London, addressing the theme of motivation. UXPA is renown for being one of the leading conference for learning about best practices regarding user-centered product development, usability research, and real-world case studies. The conference offers an all-round-package including 80 sessions across 5 topics. Attendees have the possibility to enhance their knowledge of best-practice tools and techniques and learn about new techniques in usability and design from global UX experts. Due to the fact that UXPA is an international conference, there is the opportunity to interact with UX practitioners from around the world.

On Tuesday (16:30 - 17:30) Michael Bechinie will present “Diving For Pearls – Empirical Insights For Getting UX Work Done Without Dying Halfway Through”. The presentation examines the six factors of successful UX projects – how you can improve your UX work. Furthermore, you will gain insights into a survey Michael conducted with industry peers to investigate the relevance of these six factors. At the end there will be place and time to discuss the findings.

For detailed information please visit:

Joint talk at CEFIN 2014

When: Thursday, May 8
Where: Deutsche Wertpapierbörse, Börsenplatz 4, Frankfurt
Speaker: Markus Murtinger USECON


Meet Markus Murtinger at CEFIN 2014

The Experience Partners QuestBack and USECON attended the Customer Experience for Finance (CEFIN) conference together. CEFIN is the leading conference in the German-speaking market focused on the topic of "Touchpoint Management" for the finance sector. A series of talks presenting special topics about Customer Experience for the finance sector brought together many experts within the financial sector. Among those experts of the finance service sector, the Experience Partners (Markus Murtinger and Hilarius Dreßen) presented “Customer is the king and rules! – How opinions and ideas of customers manipulate decision-making processes in organisations.”

If you were not able to make it to CEFIN, do not worry! We have summarized the key facts and current CX trends which were discussed at CEFIN. Claudia Past is glad to hear from you.

Webinar „Usability: the key to an active use of enterprise software“

When: Wednesday, January 29th from 10AM – 11 AM
Where: Online
Speaker: Michael Bechinie USECON, Christian Puhr update software AG

Join Michael for the webinar free of charge.

Together with update software AG, Michael will use “CRM.Mobile” to demonstrate why and how the 3U’s, Usability, User Experience and User Interface Design are going to be companies key success factors for software projects.

To start off with, the 3Us (User Experience, Usability and User Interface Design) are going to be presented as a business tool and their application in a CRM environment will be shown. Thereafter, our speakers are going to explain how and why Usability should be a continuous approach during the development of enterprise software’s. This is going to be visualised with the help of “”, a new CRM web-app for smartphones created by update Software.

To sign up, please visit

German UPA13 – Usability Professionals – Meet Michael Bechinie

When: Sunday, September 8, 2013 - September 11, 2013
Where: University of Bremen, Germany

Meet Michael Bechinie at the German UPA13

The conference Usability Professionals 2013 (UP 13) has its focus on Usability and User Experience. Topics like intuitive gesture and touch movements will be discussed clearly in tutorials, workshops and presentations. In his talk “Welcome on the rollercoaster”, Michael Bechinie will present practical insights from User Experience consulting projects in the sector of eGovernment

For detailed information and to register for the UP 2013, visit:

Build! Workshop – Meet Markus Murtinger

When: Thursday, June 21, 2013
Where: build! Gründerzentrum Kärnten GmbH, Klagenfurt

Meet Markus Murtinger at the build! Workshop „UX & User Interface Design“

Markus Murtinger will hold a workshop on the topic “User Experience & User Interface Design“. The selected User Experience and User Interface Design methods will be presented with a strong practical approach and are part of the user-centred-design process. Methods like Personas or Use Cases will be applied together with workshop attendees.

For detailed information please visit:

CAR HMi concepts & systems 2013 – Meet Manfred Tscheligi

When: Monday, June 17, 2013 – Tuesday, June 18, 2013
Where: NHOW, Berlin

Meet Manfred Tscheligi at the CAR HMi concepts & systems 2013

The CAR HMi concepts & systems is a conference to discuss future intelligent & integrated concepts, development of HMI (Human-Machine interfaces) and user experience design in automotive cockpits. 130+ senior level executives from all OEMs & major automotive suppliers, engineering & software companies will discuss challenges, cutting edge technologies in automotive HMI. Manfred Tscheligi will be moderating sessions on comprehensive user experience for cars, driver distraction as well as chair the second conference day.

For detailed information please visit:

QuestBack Event – Meet Markus Murtinger

When: Tuesday, June 13, 2013
Where: Das Büro, Stuttgart

Meet Markus Murtinger at the QuestBack Event „Quo vadis online research?“

Quo vadis online research? This is the motto for QuestBack’s event series for clients this year. The event in Stuttgart focuses on talks of scientific and economic experts within the topic of experience research. Markus will talk about his long lasting experiences in the field of insights, innovation and crowd. He will show interesting use cases and method scenarious on basis of the ask:us-Experience Tools of USECON.

For detailed information and to register for this QuestBack Event, visit:

Whitepaper "User-friendly CRM"

Markus Murtinger and Michael Bechinie wrote this whitepaper in cooperation with update software AG. It deals with the subject of “An intuitive CRM application fosters usability and superior user experience”.

The true measure of business success is how effectively a company manages it relationships with its customers. New generation CRM systems must do more than just support and provide tracking of customer-relevant business processes. Optimized usability and a consistent focus on a positive user experience are enabled through a user interface design that is well conceived and executed. Practical experience shows that a high level user experience and usability strategy is taking on a central role in company processes.

To download the complete Whitepaper, please go to: Whitepaper "User-friendly CRM"

CHI 2013 – Meet our experts

When: Saturday, April 27, 2013 – Thursday, May 2, 2013
Where: Palais de Congrès de Paris, Paris

Meet Michael Bechinie, Markus Murtinger and Manfred Tscheligi at the CHI 2013

The ACM SIGCHI Conference on Human Factors in Computing Systems is the premier international conference on human-computer interaction. CHI 2013 is about changing perspectives: we draw from the constantly changing perspectives of the diverse CHI community and beyond, but we also change perspectives, offering new visions of people interacting with technology. The conference is multidisciplinary, drawing from science, engineering and design, with contributions from research and industry in 15 different venues. CHI brings together students and experts from over 60 countries, representing different cultures and different application areas, whose diverse perspectives influence each other.

For detailed information and to register for the CHI 2013, visit:

Mobile HCI 2013 – Programme Meeting

When: Thursday, April 18, 2013 - Friday, April 19, 2013
Where: Stuttgart

15th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2013

Manfred Tscheligi will attend the Programme Meeting for the Mobile HCI this year. MobileHCI is the world's leading conference in the field of Human Computer Interaction concerned with portable and personal devices and with the services to which they enable access. MobileHCI provides a multidisciplinary forum for academics, hardware and software developers, designers and practitioners to discuss the challenges and potential solutions for effective interaction with and through mobile devices, applications, and services. This year the Mobile HCI conference takes place from August 27 – 30 in Munich.

For further information and to register for the Mobile HCI 2013, visit:

QuestBack Customer Event Munich

When: Thursday, April 4, 2013
Where: Oberanger Theater, Munich

Foundation and Future of Online-Research

This is the slogan of the half-day QuestBack customer event. The program includes three talks by renowned experts in academic and commercial online-research. The talks range from Online Surveys to Online Feedback and Experience Research. As a QuestBack cooperation partner, USECON will be giving a talk on the topic “Good Vibrations: Experience Research with QuestBack”. Markus Murtinger and Ulrike Gruber will be sharing their experience in research and consultancy in the sectors Insights, Innovation, and Crowd-related topics, and will be demonstrating, by use cases and method scenarios, the use of Questback Tools. All of their topics will be focusing the same issue, namely: which possibilities exist to assess the users experience in context, and which potentials can be derived by the results for the company’s success?

For further information and to register for the QuestBack Customer Event, visit:

Kurs 2013

When: Tuesday, March 19 – Wednesday, March 20, 2013
Where: Austria Trend Hotel Savoyen, Rennweg 16, 1030 Wien

From Tuesday, March 19 to Wednesday, March 20, the KURS 2013 takes place in the Austria Trend Hotel Savoyen in Vienna. The 8th annual meeting of the IRR for the banking sector offers in four separate specialised conferences – monetary transactions, IT in a bank, compliance & money laundering as well as risk management / back office in a bank – a first-class forum under a single roof. Predominantly, the current challenges of the financial and capital markets‘ law in Austria and Europe will be discussed. Markus Murtinger (USECON) will be giving a talk on Big Data on Wednesday, March 20 at 3:15 pm in order to give the audience a better understanding of this issue.

Further information on the event

Microsoft Day 2013

When: Tuesday, March 12, 2013
Where: Wiener Hofburg, Am Heldenplatz, 1014 Wien

New Work City – Interaction of Human and Technology

On Tuesday, March 12, the Microsoft Day 2013 takes place in the Wiener Hofburg. The Microsoft Day is the biggest Microsoft event in Austria for IT decision-makers, IT professionals and developers. Visitors will be able to gather comprehensive information about Microsoft, the advantages of Microsoft solutions, and services of Microsoft partners. Therefore, we are delighted that USECON will be giving a talk on the topic “Basics of UX Designs for Windows Store Apps” and is official Gold Solution Partner of the event.

Presented by Markus Murtinger, (USECON – The Usability Consultants GmbH) | Rina Ahmed, Technology Advisor (Microsoft Österreich)

For registration and further information please go to